Complaint Resolution

Our Commitment

HUKI GOURMET treats customer experience as a top priority. Every complaint or piece of feedback about our products or service is received and handled seriously and promptly.

How to Reach Us

• Customer support hotline (see phone number on our Contact page).
• Customer care email.
• Online contact form on our website.
• In person at any HUKI GOURMET branch.

Resolution Process

1. Intake: We record the complaint details, order code (if applicable), and a full description of the issue.
2. Verification: The relevant team reviews the information against order records and may follow up with you for clarification.
3. Response: HUKI GOURMET responds with a proposed resolution as promptly as possible, depending on the complexity of the issue.
4. Resolution: We apply the appropriate remedy — product replacement, refund, order adjustment, or another corrective action agreed with you.
5. Follow-up: We confirm you're satisfied with the final resolution.

Tip

To help us resolve your complaint quickly, please provide complete order information, a clear description of the issue, and supporting photos/video if available.