Return Policy

Return Conditions

Given the perishable nature of our products (frozen, chilled, fresh), HUKI GOURMET accepts returns/exchanges in the following cases:

• Wrong item or wrong quantity delivered compared to the order.
• Manufacturing defects, damaged packaging, or products not meeting the committed quality standard.
• Cold chain broken during transit due to a delivery-side error, affecting product quality.

Return Request Window

Please inspect goods upon receipt and report any issues within 24 hours of delivery for frozen/fresh products, or within the remaining shelf life for dry/packaged goods, along with photo/video evidence of the product's condition.

Process

1. Contact our hotline or email with your order code and a description of the issue.
2. Our team verifies the information and may request additional photos/video of the actual product.
3. Once confirmed, HUKI GOURMET will replace the product, issue a refund, or credit your next order, as agreed with you.

Exclusions

This policy does not cover products that have already been used/processed, damaged due to improper storage after handover, or reported after the timeframes above.